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Mist fills Jamison Valley obscuring Mt SolitaryMist fills Jamison Valley obscuring Mt Solitary

Extraordinary Event: Ticket Exchange

Request for Ticket Exchange

Very rarely situations that are out of our control might impact your visit to Scenic World—such as an unusually powerful or sudden weather event. If this occurs, we'd be glad to provide a ticket exchange, allowing you to visit another time.

Due to the heavy rainfall Scenic World's Scenic Railway and Scenic Walkway will be closed today.

How to Exchange

To exchange your ticket for another day please email with the following information:

  1. Name and Booking ID (as appears on your e-ticket)
  2. Preferred date & time for exchange
  3. Reason for exchange  

Please note that by emailing to request an exchange, it does not guarantee a ticket is available on your preferred date/time and remains at the discretion of Scenic World.

Additionally, Please refer to our full terms & conditions of sale at

We're very sorry for any inconvenience caused and look forward to seeing you again in the future.

Please note, we expect large delays on our phones and for all queries we ask that you please email as the main contact method.

Staff member putting wristband on visitorStaff member putting wristband on visitor